Conclusions 

For the first time in our longterm review Sky overtakes Virgin in the TV stakes. The satellite broadcaster might not boast the same selection of on-demand content on its PVR and has a much less impressive broadband internet speed, but as HD becomes more important it is head and shoulders above the competition. Virgin also lost points this quarter for customer service, with a call being passed between eight different departments and having to repeat the details every time – with no resolution! Meanwhile, newcomer BT Vision lags behind the other two thanks to software glitches and a lesser amount of content. It will need to overcome these problems to be a serious contender.