You’re missing a trick nowadays if you are a business not in possession of an online presence. Whether you’re a high-class restaurant, sports team or fashion retailer, getting a presence on Twitter or Facebook is vital at supporting your brand – and that’s without mentioning the extra sales you can get from them too. But how do businesses, who already have a million and one things to do each day, respond to the uncounted mentions they receive in the big-bad-internet? By using tools like Gnatta, that’s how.
Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single, easy to use interface. Enabling customer services to be handled at scale, Gnatta ensures operators can evenly spread their time across communication channels, reacting to tweets, Facebook messages, SMS messages, and email, marketplace and review sites. Providing all these different chains of communication in one place removes the need for deep channel knowledge, saving businesses both time and money, allowing them to dedicate their time to engaging with customers.
By interacting using different communication channels, you can engage with a range of demographics, meaning you don’t exclude different consumer types. As the days of private Customer Service begin to dwindle, and public interactions rise above and beyond, the ability to jump into relevant conversations opens a whole new world of customer relationship opportunities. Now you can not only react to your own customers queries but, you can even jump into random, topical conversations pushing the topical product that you sell. You don’t even need to specifically search for keywords or hashtags, you can base your searches on people with terms or roles in their bios too.
If you are engaging this much online, you want to see some physical evidence of the work your business is doing. Luckily Gnatta provides you with a comprehensive suite of analytics so you can report on response times, interaction length, interactions per hour and so much more!
For more traditional formats, Gnatta even provides you with a range of statistics for Email and SMS too, not forgetting Web Chat and even review sites.
From big to small, Gnatta can be utilised in so many different ways, from improving your already existing Customer Service to helping you get started from scratch. Don’t let Social Media bog you down, Gnatta can help you control who’s saying what about your brand so you can manage all your social accounts from one easy to use interface.
Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface. Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge. Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them. If you would like more information about Gnatta, please contact Jack Barmby, CEO [email protected] or by telephone (07775967300). Or for any press enquiries, contact [email protected] or by telephone (07928671011)